Course overview
Language: English / Arabic
Duration: 144 hours
Awarding Body: NATIONAL INSTITUTE OF TECHNOLOGY
Version: 1.0
Course Description:
In this course, participants will be provided with a set of essential information and skills required to develop effective professional capabilities in the field of sales. The Customer Succession Specialist Certificate is designed to prepare job seekers by introducing them to leading methodologies and concepts in professional sales, customer relationship management, and business communication. The program enhances workplace skills and equips learners with the appropriate tools through a variety of structured and practical exercises, examples, and real-life scenarios.
Pre-Requisites:
Nil
Course Objectives:
- Improve employees behavior by improving their beliefs.
- Spend LESS time with work and MORE time with workers
- Employ the power of consequences.
- Manage LESS, Measure MORE.
- LESS directing, MORE support.
- How to Grow Self-Awareness
- Understand Communication Basics
- Understand Communication Barriers
- Learn to prob
- Explore Positive Body language
- Discover Communication Styles.
- Understand how to take the message effectively.
- Understand Communication Skills.
- Learn to Create Positive Relationships.
- Know the importance of creating a good impression on customers
- Understand what is Customer Service.
- Identify Your Customers
- Understand your product and services
- Understand your Organization
- Learn various Selling Techniques
- Probing techniques
- Define Negotiations Skills
- Learn to Create Positive Relationships
- Handling Objections
- Learn how to Valuing your Customer
- Know the importance of creating a good impression on customers
Course Content:
- Empowered Workforces: Cultivating Beliefs and Connections for Success
- Leadership Redefined: Consequences, Measurement, and Support
- Mastering Self-Awareness and Communication for Workplace Success
- Effective Probing, Body Language, and Communication Styles
- Effective Messaging, Relationship Building, and Customer Impressions
- Foundations of Customer Service and Organizational Understanding
- Mastering Sales and Negotiation Techniques
- Building Strong Customer Relationships and Lasting Impressions
