Language: English / Arabic
Duration: 120 hours
Awarding Body: NATIONAL INSTITUTE OF TECHNOLOGY
Version: 1.0
Course Description:
The “Clinic Management Specialist” professional training program is an initiative that has been proposed by NIT Consulting in order to fill the market gap in the healthcare industry in the kingdom of Bahrain. The program targets the fresh university graduates from the business-related majors to be enrolled in a tailored-made training program that prepares them for the “Clinic Management Officer” position in the clinics operating in the local market
Pre-Requisites:
Nil
Course Objectives:
- Understand the unique leadership challenges in healthcare organizations.
- Apply effective communication and conflict resolution strategies in medical settings.
- Develop team-building skills to foster collaboration among diverse healthcare professionals.
- Analyze key financial statements (income statement, balance sheet, cash flow) in healthcare contexts.
- Utilize budgeting and forecasting techniques for clinic operations.
- Understand medical billing and coding practices to manage revenue streams.
- Identify different types of healthcare facilities and their operational structures.
- Understand patient flow and key operational workflows in clinics and medical centers.
- Analyze clinical quality improvement methodologies and compliance regulations.
- Apply patient-centered communication and service principles in healthcare interactions.
- Identify strategies for effective complaint management and customer service recovery.
- Develop methods for measuring and improving patient satisfaction and loyalty.
- Understand HR regulations and compliance requirements specific to healthcare.
- Apply recruitment and selection methods for hiring qualified healthcare professionals.
- Implement effective employee performance management and training programs.
- Develop targeted marketing strategies for attracting new patients to the clinic.
- Understand ethical considerations and regulations for healthcare marketing.
- Utilize social media platforms effectively for patient engagement and brand awareness.
Course Content:
- Leadership & Management in a healthcare environment
- Fundamentals of Financial Management for the healthcare industry
- Overview about the Healthcare Operations
- Patient Experience and Customer Service
- Human Resources Management in the healthcare industry
- Marketing and Social Media Management
