Language: English / Arabic
Duration: 60 hours
Awarding Body: NATIONAL INSTITUTE OF TECHNOLOGY
Version: 1.0
Everybody sells, Whether you’re a beginner or an experienced sales professional, this course is designed to revolutionize your selling abilities and take your success to new heights. This is the ultimate sales training, your comprehensive resource for honing your sales skills and becoming an unstoppable force in the game of sales.
Pre-Requisites:
None
Course Objectives:
- Understand what is Customer Service.
- Identify Your Customers
- Understand your product and services
- Understand your Organization
- Learn various selling techniques
- Probing technique
- Define Negotiation Skills
- Learn to Create Positive Relationships
- Handling Objections
- Learn how to Valuing your Customer
- Know the importance of creating a good impression on customers
Course Content:
- Identify sales as a profession
- Develop skills to sell better
- Learn what their non-verbal buying signs from the customers
- Develop skills in negotiation process
- Enhance their ability to handle difficult customers
- Demonstrate a customer service approach
- Understand the importance of customer and customer service
- Master the closing techniques
- Understand the factors which contribute to good/poor service
- Developing relationship with customers
- Handle complaints as service opportunities
- Build trust and respect with customers and colleagues.
- Understand how your own behaviour affects the behaviour of others
- Understand how building relationships can help you develop your business base.
- Learn how to apply communication techniques to build your network.
- Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
- Recognize the key interpersonal skills and practice using them.
