Language: English / Arabic
Duration: 24 hours
Awarding Body: NATIONAL INSTITUTE OF TECHNOLOGY
Version: 1.0
Course Description:
This program is designed to spark the drive in teams and individuals towards a more ignited and intimate interaction with customers and, thus, creating a beautiful, memorable and happy customer experience. Attendees, themselves, will go through a happy and innovative journey, in which they discover the ‘what’, the ‘why’ and the ‘how’ of making customers happy
Pre-Requisites:
None
Course Objectives:
After taking this course, you should be able to:
- Recognize the ultimate and unified goal of work and life.
- Creating ongoing happiness through more effective communication.
- Explore and employ the power of “appreciation”.
- Use the power of SMILE.
- Strive to reach out and help and assist people as much as possible.
- Identify the FOUR qualities clients prefer in their preferred customer service staff.
Course Content:
- Why work?
- TWO questions to achieve happiness in life.
- My journey to happiness at work.
- How CASH brings happiness (a scientific study)
- The No.1 beneficiary and receiver of “giving” happiness.
- C.A.S.H: FOUR practices to make everyone around you happy.
- FOUR qualities of staff who are customer’s favorites (study).
- THREE steps to cool down angry customers and make them happy.
