Language: English 

Duration: 60 hours 

Awarding Body: NATIONAL INSTITUTE OF TECHNOLOGY

Version: 1.0

Course Description:

The healthcare industry faces complex challenges with evolving tech-nology, shifting regulations, and increasing demands for quality care. To navigate this landscape, healthcare professionals need not only strong business acumen but also exceptional leadership skills. Our “Business Management and Leadership” program provides a comprehensive train-ing experience designed to equip you with the knowledge, tools, and strategies to excel in managing healthcare institutions..

Pre-Requisites:

None

Course Objectives:

After taking this course, you should be able to:

• Understand the unique leadership challenges in healthcare organizations.
• Apply effective communication and conflict resolution strategies in medical settings.
• Develop team-building skills to foster collaboration among diverse healthcare professionals
• Understand HR regulations and compliance requirements specific to healthcare.
• Apply recruitment and selection methods for hiring qualified healthcare professionals.
• Implement effective employee performance management and training programs.
• Understand key financial statements in healthcare contexts.

Course Content:

1. Leadership: Navigating the Healthcare Landscape:

• Unique challenges in healthcare leadership: Regulatory environment, financial constraints, ethical considerations, diverse stakeholders.
• Leadership styles and their impact: Authoritarian, democratic, servant leadership, situational leadership in healthcare context.
• Decision-making frameworks for complex healthcare scenarios: Data-driven approach, ethical considerations, risk management.
• Leading through change and innovation: Managing transformation initiatives, implementing new technologies, adapting to evolving trends.
• Building and inspiring high-performing teams: Effective communication, delegation, fostering collaboration, conflict resolution.

2. Communication and Conflict Resolution in Healthcare Settings:

• Active listening, assertive communication, and empathy skills: Building trust and rapport with patients, colleagues, and staff.
• Communication strategies for delivering difficult news: Sharing diagnoses, managing patient expectations, addressing complaints.
• Intercultural communication and sensitivity: Working effectively with diverse patients and healthcare professionals.
• Conflict resolution tools and techniques: De-escalation, negotiation, mediation, finding win-win solutions in medical settings.
• Case studies and role-playing exercises: Practicing communication and conflict resolution skills in simulated healthcare scenarios.

3. Fostering Collaboration and Teamwork in Healthcare:

• Understanding team dynamics and diversity: Effective team roles, team development stages, managing conflict within teams.
• Building psychological safety and trust within teams: Open communication, shared goals, celebrating successes.
• Collaboration across departments and disciplines: Fostering interprofessional cooperation for optimal patient care.
• Communication and collaboration tools for healthcare teams: Utilizing technology, information sharing platforms, and effective meetings.
• Team-building activities and exercises: Designing and implementing activities to enhance teamwork and collaboration in healthcare settings.

4. HR Regulations and Compliance in Healthcare:

• Key HR regulations affecting healthcare organizations: Employment law, labor relations and compliance.
• Recruitment and selection practices in healthcare: Anti-discrimination, fair hiring practices, background checks, credentialing requirements.
• Performance management and evaluation systems: Setting goals, providing feedback, addressing performance issues, compensation and benefits.
• Employee training and development in healthcare: Continuing education, skill-building programs, compliance training.
• Case studies and scenario analysis: Applying HR regulations and best practices to real-world healthcare situations.

5. Hiring and Retaining Top Talent in Healthcare:

• Attracting and recruiting qualified healthcare professionals: Targeted job postings, employer branding, networking strategies.
• Interviewing and selection techniques for healthcare roles: Competency-based interviewing, assessing skills and cultural fit.
• Onboarding and orientation programs for new healthcare employees: Fostering engagement, setting expectations, providing essential information.
• Retention strategies for healthcare professionals: Career development opportunities, work-life balance initiatives, compensation and benefits packages.
• Talent management strategies for the future of healthcare: Addressing workforce shortages, attracting millennials and Gen Z to healthcare careers.

6. Building Effective Performance Management and Training Programs:

• Setting clear performance goals and expectations for healthcare roles: Aligning individual goals with organizational objectives.
• Effective performance feedback techniques: Providing constructive feedback, encouraging self-improvement, recognizing achievements.
• Designing and delivering engaging training programs in healthcare: Adult learning principles, blended learning approaches, skill-specific training modules.
• Evaluation and assessment of training programs: Measuring effectiveness, making data-driven improvements, and ensuring ROI.
• Performance management best practices in healthcare: Performance reviews, coaching and mentoring, career development plans.

7. Basic Financial Analysis for Healthcare 

• Exploring revenue streams, operating expenses, net income, and its implications for healthcare operations.
• Budgeting Fundamentals in Healthcare
• Medical Billing and Coding for Revenue Management